Privacy Policy
LEGAL
Privacy
Policy
EmpowerRide LLC respects your privacy. This policy explains how we collect, use, and protect information when
you visit our website, purchase, or register the EmpowerRide NAVIGATOR.
Medical Device Notice
The NAVIGATOR is an FDA-regulated medical device. Health-related information you provide is handled in
compliance with applicable federal privacy law, including HIPAA where applicable.
Information We Collect
PERSONAL INFORMATION
- Name, mailing address, email, and phone number
- Billing and shipping details
- Communications submitted to our support team
HEALTH & MEDICAL INFORMATION
- Patient age and weight (required for device configuration)
- Prescribing physician information (for prescription sales per 21 CFR 801.109)
WEBSITE USAGE DATA
- IP address, browser type, and pages visited
- Cookies and standard analytics data
How We Use Your Information
- Process orders, shipping, returns, and warranty claims
- Communicate with prescribing healthcare providers when required
- Comply with FDA post-market surveillance requirements (21 CFR Part 803)
- Send safety notices or product recall communications
- Respond to customer service and repair requests
We Do Not Sell Your Data
We do not sell, rent, or trade your personal or health information. Protected Health Information (PHI) is only
shared with healthcare providers, payers, or government agencies as required by law or with your explicit
consent.
Data Retention
Record Type
Orders & transactions
Warranty & product registration
Adverse event records
Support communications
Retention Period
7 years
Warranty period + 3 years
Minimum 2 years (21 CFR 803)
3 years
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting . Deletion
requests are subject to legal retention obligations.
Contact
EmpowerRide LLC · 18874 Patrick Ave, Elkhorn, NE 68022