Privacy Policy
LEGAL
Privacy
Policy
Last Updated: 12-06-2026
EmpowerRide (“EmpowerRide,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the information you provide through our website and services. This Privacy Policy explains what information we collect, how we use it, who we may share it with, how we protect it, and your rights regarding your information.
Medical Device Notice
The NAVIGATOR is an FDA-regulated medical device. Health-related information you provide is handled in
compliance with applicable federal privacy law, including HIPAA where applicable.
Information We Collect
When you submit an inquiry, product interest form, demonstration request, funding request, evaluation request, or other information through our website, we may collect:
PERSONAL INFORMATION
- Parent, guardian, caregiver, or user name
- Mailing address
- Email address
- Telephone number
- City, state, and zip code
Mobility and Health-Related Information
- Child or user name
- Age
- Height and weight
- Mobility status
- Current mobility equipment
- Medical diagnosis or condition information voluntarily provided
- Seating, positioning, transportation, and accessibility needs
- Product usage goals and environmental requirements
Website Information
- IP address
- Browser type
- Device information
- Website usage and analytics information
Why We Collect Information
We collect information to:
- Evaluate mobility and positioning needs
- Determine product suitability
- Coordinate demonstrations, evaluations, and fittings
- Facilitate communication with authorized providers and specialists
- Support reimbursement, funding, and documentation processes
- Respond to inquiries and customer service requests
- Improve our products and services
- Comply with legal and regulatory obligations
How Information May Be Shared
By submitting information through our website, you authorize EmpowerRide to share information as reasonably necessary to assist with your request.
Information may be shared with:
- Durable Medical Equipment (DME) providers
- Assistive Technology Professionals (ATPs)
- Therapists and clinicians
- Physicians and healthcare providers
- Authorized distributors and dealers
- Funding sources and reimbursement specialists
- Manufacturing and service partners when necessary to fulfill an order
- Government agencies or regulators when legally required
EmpowerRide does not sell personal information to third parties.
Information Retention
EmpowerRide retains information only for as long as reasonably necessary to:
- Provide requested services
- Support warranty obligations
- Maintain quality and safety records
- Comply with legal, regulatory, accounting, insurance, and business requirements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Data Security
EmpowerRide uses commercially reasonable safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
These safeguards may include:
- Secure website hosting
- Password-protected systems
- Access controls
- Encryption technologies where applicable
- Vendor security controls
- Administrative safeguards and employee training
While we strive to protect your information, no internet transmission or storage system can be guaranteed to be 100% secure.
Your Rights
You may request to:
- Access information we maintain about you
- Correct inaccurate information
- Update contact information
- Request deletion of information where legally permitted
- Withdraw future communications
Requests may be submitted using the contact information below.
Children's Information
Information regarding a child should be submitted only by a parent, legal guardian, caregiver, healthcare provider, or authorized representative with authority to provide such information.
Third-Party Providers
Our website may utilize third-party service providers for:
- Website hosting
- Analytics
- Customer relationship management (CRM)
- Marketing communications
- Data storage and security services
These providers may have access to information only as necessary to perform services on our behalf.
Changes to This Policy
EmpowerRide may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
Website: www.empowerridemobility.com
Email: info@empowerridemobility.com
If you have questions regarding this Privacy Policy or wish to request access, correction, or deletion of your information, please contact us using the information above.